Operations Intern

Operational, Internship

Are you?

DUITKU (PT Kharisma Catur Mandala), is a start-up company engaged in the field of Financial Technology domiciled in West Jakarta. We are looking for some people to join our growing team. For further descriptions of qualifications, requirements, and responsibilities, check the content below.

Minimum Qualifications

  • Currently pursuing or recently completed a Bachelor’s degree in Business Administration, Information Technology, Finance, or a related field.
  • Previous internship or part-time experience in a customer service, operations, or technical support role is a plus but not mandatory.
  • Basic understanding of payment gateways and financial transactions.
  • Familiarity with customer service principles and practices.

Preferred Qualifications

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Strong analytical and problem-solving abilities.
  • Ability to interpret data and generate actionable insights.
  • Excellent verbal and written communication skills.
  • Ability to clearly convey technical information to non-technical users.
  • Proficient in English.
  • Strong customer service orientation with a friendly and professional demeanor.
  • Ability to work effectively in a team environment and collaborate with others.
  • Strong organizational and time management skills.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Keen attention to detail to ensure accuracy in reporting and documentation.
  • Ability to identify and rectify errors promptly.

Additional Requirements

  • Enthusiasm for learning and a proactive attitude towards taking on new challenges.
  • Flexibility to work in a dynamic and evolving industry environment.
  • Availability to work part-time/full-time as per the internship schedule.

The responsibilities covering

  • Assist the service delivery team in managing and coordinating daily operational tasks.
  • Monitor and report on service delivery metrics and performance indicators.
  • Provide first-level support to customers, addressing their inquiries and resolving issues related to payment processing.
  • Escalate complex issues to senior team members or relevant departments as necessary.
  • Maintain accurate records of customer interactions and transactions.
  • Prepare regular reports on service delivery performance and customer feedback.
  • Participate in identifying and suggesting improvements to service delivery processes.
  • Assist in the implementation of new processes and tools to enhance operational efficiency.
  • Work closely with cross-functional teams including sales, technical support, and product development to ensure seamless service delivery.
  • Participate in team meetings and contribute to ongoing projects and initiatives.
  • Engage in training sessions to develop a deep understanding of the company’s payment gateway products and services.
  • Stay updated with industry trends and best practices in payment processing and service delivery.

Join With Us Now!

Develop your potential, talent, and career with DUITKU!
Send your job application to:
[email protected]

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