Credit Card Payment Analyst

Operational, Full Time

Are you?

A detail-oriented and reliable Credit Card Payment Analyst? join our team

Minimum Qualifications

  • Bachelor’s degree in Finance, Business Administration, Information Technology, or a related field.
  • Minimum of 1-2 years experience in a similar role, preferably within the payments, financial services or banking industry.
  • Experience with credit card payment processing/or and fraud detection is highly desirable.
  • In-depth understanding of credit card processing workflows and industry standards.
  • Familiarity with PCI DSS compliance requirements.

Preferred Qualifications

  • Proficiency with payment processing systems and tools.
  • Strong analytical skills with the ability to interpret large volumes of transaction data.
  • Experience with SQL or other data analysis tools is a plus.
  • Excellent problem-solving abilities to address and resolve payment issues efficiently.
  • Strong attention to detail to identify discrepancies and potential fraud.
  • Exceptional verbal and written communication skills.
  • Ability to explain complex technical information to non-technical stakeholders.
  • Proficient in English.
  • Strong customer service orientation with the ability to handle challenging situations calmly and professionally.
  • Effective collaboration skills to work with cross-functional teams.
  • Strong organizational and time management abilities.
  • Capability to manage multiple tasks and priorities in a fast-paced environment.
  • High degree of accuracy in data analysis and reporting.
  • Keen attention to detail to ensure compliance with regulatory standards.

Additional Requirements

  • Strong ethical standards and integrity in handling sensitive financial information.
  • Continuous learning mindset to stay abreast of industry trends and technological advancements.
  • Flexibility to work in a dynamic environment and adapt to changing priorities.

The responsibilities covering

  • Monitor credit card transactions for potential fraud and anomalies.
  • Analyze transaction data to identify patterns and trends.
  • Provide support to customers regarding credit card payment issues, including transaction failures and disputes.
  • Address and resolve inquiries related to credit card payments in a timely manner.
  • Generate and maintain detailed reports on transaction performance, fraud incidents, customer complaints and periodical reports.
  • Document all customer interactions and case resolutions in the system.
  • Ensure all credit card transactions comply with industry standards and regulations.
  • Assist in identifying and mitigating risks associated with credit card payments.
  • Participate in the development and implementation of improved payment processes and protocols.
  • Collaborate with the technology team to enhance the payment gateway's functionality.
  • Work closely with other service delivery teams to ensure seamless processing of credit card payments.
  • Communicate effectively with banks, card issuers, and other financial institutions to resolve issues.
  • Stay updated on the latest trends and developments in credit card payments and fraud prevention.
  • Share knowledge and best practices with team members through training sessions and meetings.

Join With Us Now!

Develop your potential, talent, and career with DUITKU!
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[email protected]

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